We may collect different types of personal and other information based on your use of our products and services and our business relationship with you. Some examples include:
We collect information in three primary ways:
We may use the information we collect in a variety of ways, including to:
With AT&T Companies: Subject to applicable legal restrictions, such as those that exist for Customer Proprietary Network Information (CPNI), the AT&T companies may share your Personal Information with each other to make sure your experience is as seamless as possible, and you have the full benefit of what AT&T has to offer.
With Non-AT&T Companies: We share your Personal Information only with non-AT&T companies that perform services on our behalf, and only as necessary for them to perform those services.
In Other Circumstances: We may provide Personal Information to non-AT&T companies or other third parties for purposes such as:
We recognize that many privacy policies are long, complicated and difficult to understand. That's why we've focused on using words and sentences that are easy to follow and mean just what they say. There are a few important definitions you should know about.
As used in this Policy, the terms listed below have the following meanings:
A "Customer" is anyone who purchases AT&T products or services. When a Customer purchases retail products or services for use by others (for example, when a Customer purchases wireless service for use by family members), those individuals also may be considered Customers for purposes of this Policy.
A "User" is anyone who visits our websites.
"Personal Information" is information that directly identifies or reasonably can be used to identify an individual Customer or User. Examples include name, address, telephone number, e-mail address, Social Security number, and financial account number. Personal Information does not include Published Listing Information as discussed in more detail below.
"Anonymous Information" means information that does not directly identify and cannot reasonably be used to identify an individual Customer or User.
"Aggregate Information" means information about groups or categories of Customers or Users, which does not identify and cannot reasonably be used to identify an individual Customer or User. Aggregate Information is a kind of Anonymous Information.
"Website" means any page or location on the Internet, no matter what device (cell phone, lap top, PC, etc.) or protocol (http, WAP, ftp or other) is used to access the page or location. In this Policy, we use the term website other similar terms such as "Internet site," "site" and "web page."
What does this Policy cover?
Does this Policy apply to my family members or other users under my account with AT&T?
Yes. This Policy applies to all Customers and Users. The Customer who holds the account with AT&T is responsible for making sure all family members or other Users under the same account understand and agree to this Policy.
When is information not covered by this Policy?
Information that you provide to non-AT&T companies is not covered by this Policy. For example:
When you download applications or make an online purchase from a non-AT&T company while using AT&T's Internet or wireless services, the information collected by the non-AT&T company is not subject to this Policy.
If you use public forums — such as social networking services, Internet bulletin boards, chat rooms, or blogs on AT&T or non-AT&T websites — you should be aware that any Personal Information you disclose publicly can be read, collected, or used by others. Once you choose to reveal Personal Information on such a site, the information is publicly available, and AT&T cannot prevent distribution and use of that information by other parties.
Yes. For example:
We encourage you to review the privacy policies of any non-AT&T company with which you do business to determine what information will be collected and how it will be used or disclosed to others.
Do any other stand-alone AT&T Privacy Policies remain in effect?
While AT&T will make every effort to limit other stand-alone policies, it is possible that such policies may be required. For example, in selected areas outside the United States AT&T may adopt separate privacy policies as necessary to reflect the requirements of applicable local laws.
What about business customers?
AT&T may enter into written product or service agreements with business customers that contain specific provisions related to the confidentiality, security or other handling of information. When provisions of a written product or service agreement differ from or conflict with the provisions of this Policy, the terms of the written agreement will apply. In all other instances, the terms of this Policy apply.
What information do we collect?
We may collect different types of personal and non-personal information based on your use of our products and services and on our business relationship with you. Some examples of information we collect include:
Account Information: Information we obtain as a result of your business relationship with us, which may include:
Contact Information that allows us to communicate with you, including your name, address, telephone number, and e-mail address. AT&T obtains your contact information when you order or register for our services.
Billing Information related to your financial relationship with us, such as the services you buy, the telephone numbers you call, the payments you make, your credit history, your credit card numbers, Social Security number, security codes, and your service history.
Technical & Usage Information related to the services we provide to you, including information about your use of our network, services, products or websites. Examples of the Technical & Usage Information we collect include:
Equipment Information that identifies the equipment you use on our network, such as equipment type, IDs, serial numbers, settings, configuration, and software.
Performance Information about the operation of the equipment, services and applications you use on our network, such as IP addresses, URLs, data transmission rates and latencies, location information, security characteristics, and information about the amount of bandwidth and other network resources you use in connection with uploading, downloading or streaming data to and from the Internet.
AT&T Website Usage Information about your use of AT&T websites, including the pages you visit, the length of time you spend, the links or advertisements you follow and the search terms you enter on our sites, and the websites you visit immediately before and immediately after visiting one of our sites. We also may collect similar information about your use of AT&T applications on wireless devices.
Viewing Information about the programs you watch and record, the games you play and similar choices you and those in your household make when using our AT&T U-verse TV, U-verse Online, U-verse Mobile and similar AT&T services and products.
How do we collect information?
We collect information in three primary ways:
You Give Us Information: We collect information from you when you purchase a service from us or when you interact with us about a product or service we offer or provide. For example, you provide us with Contact Information, and Billing Information (such as credit information and Social Security number) when you order a service or establish an account with us.
We Collect Information Automatically: We automatically collect certain types of information when you visit our websites or use our products and services. For example, we automatically collect various types of Technical & Usage Information when you use our video programming, wireless, Wi-Fi or High Speed Internet products and services.
We Collect Information from Other Sources: We may obtain information about you from outside sources. For example, we may request credit information about you from credit agencies for the purpose of initiating service to you, obtain commercially available demographic and marketing information about you from third parties, or purchase e-mail lists from third parties for advertising and marketing purposes.
How do we use the information we collect?
We use information we collect in a variety of ways. For example, we may use some or all of the information we collect as appropriate for the following purposes:
To initiate, provide and manage the services you purchase, and to respond to your questions or problems;
To develop, market, sell, bill, and collect for our products and services;
To communicate with you regarding service updates as well as offers and promotions for features and services;
To deliver customized content, more relevant advertising and personalized offers for AT&T and non-AT&T products and services that may be of interest to you based on information we have collected — including the preferences you have expressed or interests you have demonstrated on our websites, in our stores, and through use of our products and services;
To conduct research and analysis directed toward maintaining, protecting and improving our network and the services we provide;
To address network integrity, quality control, capacity, misuse, viruses, and security issues, as well as for network planning, engineering and technical troubleshooting purposes;
To investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, Acceptable Use Policies, or other service conditions or restrictions.
How do we use your information for local directory and directory assistance services?
We include Customer names, addresses and telephone numbers in AT&T's local directories. We make the same information available through our directory assistance services unless you request that this information remain "non-published" as discussed further below. We will not include listing information for wireless numbers in either our local directories or our directory assistance services without your consent.
Published Listing Information
Listings of AT&T local telephone and AT&T U-verse Voice Customers are made available in our directories and through directory assistance. We publish and distribute directories in print, on the Internet, and on CDs and/or other electronic media — some complimentary and some for a fee. These directories include published Customer names, addresses and telephone numbers. We also make that information available through directory assistance operators and systems (such as directory assistance, speech recognition, reverse number lookup and automated directory assistance services) and through the Internet.
Published listing information may be used, sorted, packaged, repackaged and made available again in different formats by anyone.
Non-Published InformationWe offer Customers the opportunity to request that their name, number, and address not be published in our local directories or made available through directory assistance services. There is a fee for this service.
Non-Listed InformationWe also give Customers the opportunity to request that their names, numbers and addresses be "non-listed" in AT&T directories, but still made publicly available through directory assistance services. There also is a fee for this service. Customers in Nevada do not have the option of a non-listed number.
Sharing with Unaffiliated EntitiesWe are required by law to provide published wireline Customer names, addresses and telephone numbers to unaffiliated directory publishers. We also provide the name and address of non-published and non-listed customers to unaffiliated directory publishers for directory delivery purposes. We do not provide non-published or non-listed telephone numbers to these companies.
We are also required by law to provide wireline directory assistance information to unaffiliated telephone companies and directory assistance providers on an unrestricted basis. However, we do not provide non-published telephone numbers to these providers.
We provide non-published telephone numbers, where permitted by law, to government entities and public safety providers for public health or safety reasons such as responding to 911 calls and notifying the public of wide-spread emergencies.
We may also provide Published Listing Information to government agencies, municipalities, utilities and other such entities for address and telephone number verification purposes.
We share AT&T U-verse Voice Customer names, addresses and telephone numbers with unaffiliated entities as outlined above.
What is wireless location information?
The approximate location of your wireless device can be determined using information generated by its communication with near-by cell towers, Wi-Fi receivers and/or with other technologies, including the satellites that compose the Global Positioning System (GPS). That information is often referred to as your wireless "location information."
Do you collect and use my wireless location information?
Yes. AT&T monitors, collects and uses wireless location information to provide you with wireless voice and data services. We also use that information, together with other usage and performance information obtained from our network and your wireless device, to maintain and improve our network and the quality of your wireless experience. Our use and collection of this information is consistent with the description provided in the "Questions about the Information We Collect, How We Collect It and How We Use It" FAQs.
What other types of services use my wireless location information?
You can use your wireless device to obtain a wide array of services based on the approximate location of the device. These data services (referred to as Location-Based Services or "LBS") are made available by AT&T and other companies via applications that may be pre-loaded on your wireless device, or that you may choose to download from websites or other application stores. These applications use various technologies (including Global Positioning Satellite or "GPS," Assisted GPS, cell ID and enhanced cell ID technologies) to estimate the physical location of a Customer's mobile device.
Services that allow others to see the approximate location of your wireless device, such as AT&T Family Map and AT&T's fleet locator services for business customers, are examples of LBS, as are navigation services that provide you with directions in response to your request (such as AT&T Navigator), and local search services (such as YP.com and YPmobile.com).
Location information also may be used to enhance your experience of our existing services. For example, when you dial 411 Directory Assistance for a business phone number, we may use your location information to return the number of the business location closest to you. Similarly, when you choose certain services on AT&T's MEdia Net portal (for example, "Find Nearest") or download certain applications from the AT&T AppCenter (for example, "Where"), the information provided may be tailored based on what's nearest to the location of your wireless device.
The information you receive in connection with your use of LBS may include advertisements relevant to your request and your location.
Is my consent required for the use and sharing of my location information?
When you use AT&T LBS applications, you will receive prior notice and must give your consent before your location is used or shared. The form of consent may vary, but will be appropriate for the type of AT&T LBS you use.
We encourage you to carefully review the terms, conditions and privacy policies that apply to any AT&T and non-AT&T LBS you may use for more specific details about how your location information may be shared, accessed and used.
AT&T may use or disclose your wireless device location information as necessary to respond to calls to 911 or in other emergency-related situations as provided by law.
Are there other kinds of "location information" besides information about the location of my wireless device?
Yes. For example, your zip-code and street address are types of location information. We may personalize your wireless, wireline and Wi-Fi Internet service through use of your ZIP code or other location information we may collect through your use of our products and services, and may also use that information for the other purposes described in response to the FAQ "How do we use the information we collect?"
Do we collect information about your activity on our websites?
Yes. We collect information about your activity on our websites as described in response to the FAQ "What information do we collect?" We use the information we gather for such purposes as improving your online experience, enhancing the capabilities of our sites and networks, delivering advertising to better match your interests and preferences and for other purposes. See our response to the FAQ "How do we use the information we collect?" for more information.
What are cookies, Flash cookies, Web beacons, widgets, and server log files, and how do you use them?
Generally, these terms can be defined as follows:
Using these and similar tools, our websites collect data about your activity, such as data about the type of browser and operating system you use, which of our Web pages you view, the time and duration of your visits to our Internet sites, the search queries you enter on our sites, and whether you clicked on an advertisement while on our site.
In general, we use this information as follows:
Users of AT&T's YP.com website can opt out of its targeted advertising program here.
How can I manage the cookies placed on my computer?
You can configure most standard Web browsers to alert you when a website is attempting to send a cookie to your computer and to allow you to accept or refuse the cookie. You also can set most standard browsers to disable the capacity to receive cookies, and to delete cookies you previously have accepted.
Your browser cookie management tools will not remove Flash cookies. Learn how to manage privacy and storage settings for Flash cookies.
Please note that some Web pages (including some AT&T Web pages) may not work correctly if you have cookies disabled. More information about deleting and controlling cookies is available at www.AboutCookies.org.
Does AT&T use technologies available to ISPs to track your activities across non-AT&T websites and use that information to target you with advertisements?
AT&T does not currently use technologies available to Internet Service Providers, such as deep packet inspection, to track your web browsing activities across the Internet for the purpose of tailoring advertising that could be relevant to you. If AT&T ever decides to use technologies such as deep packet inspection to provide personalized advertising, you have our commitment that we will protect your privacy and provide you with value in exchange. Specifically, we will give you notice and provide easily understood tools to allow you to exercise meaningful consent before we use such information for advertising purposes.
Do the AT&T companies share your Personal Information with each other?
Yes. AT&T products and services are developed, managed, marketed and sold by a variety of different AT&T companies including — but not limited to:
These and other AT&T companies work together to provide you with the high quality, reliable and innovative range of products you have come to expect from us. The AT&T companies share your Personal Information with each other as necessary to ensure your experience is as seamless and consistent as possible, and that you have the full benefit of what AT&T has to offer.
Of course, any sharing of your Personal Information among the AT&T companies is subject to applicable legal restrictions, such as those that exist for Customer Proprietary Network Information (CPNI).
What Is CPNI?
Customer Proprietary Network Information (CPNI) is information that relates to the quantity, configuration, type, destination, location and amount of use of the telecommunications services you purchase from us, as well as the information contained in your bills for those services. We collect CPNI in the normal course of providing you with telecommunications services. Your telephone number, name and address are not CPNI.
View more information about our use of CPNI, and how you can control that use.
Do we share your Personal Information with non-AT&T companies?
We share your Personal Information only with non-AT&T companies that perform services on our behalf, and only as necessary for the provision of those services. We use non-AT&T companies to perform many of the services outlined in the FAQ "How do we use the information we collect?" For example, we may use external vendors to process and print your AT&T billing statement, or to market, sell and provide customer service for AT&T products and services. We share your information with such vendors solely for that purpose.
We require non-AT&T companies acting on our behalf to protect any Personal Information they may receive in a manner consistent with this Policy, and do not allow them to use that information for any other purpose. Most importantly, we do not sell, give or "rent" your Personal Information to non-AT&T companies for the marketing of their own products and services without your consent.
Are there any other circumstances in which your Personal Information may be provided to non-AT&T entities?
We may provide Personal Information to non-AT&T companies or other third parties (for example, to government agencies, credit bureaus and collection agencies) without your consent for certain purposes, such as:
To comply with court orders, subpoenas, lawful discovery requests and other legal or regulatory requirements, and to enforce our legal rights or defend against legal claims;
To obtain payment for products and services that appear on your AT&T billing statements, including the transfer or sale of delinquent accounts to third parties for collection;
To enforce our agreements, and protect our rights or property;
To assist with identity verification, and to prevent fraud and identity theft;
To prevent unlawful use of AT&T's services and to assist in repairing network outages;
To provide information regarding the caller's location to a public safety entity when a call is made to 911, and to notify the public of wide-spread emergencies;
To notify or respond to a responsible governmental entity if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires or justifies disclosure without delay;
To display name and telephone number on a Caller ID device;
Note: AT&T's Caller ID Blocking services will not always prevent display of the calling party's name and number. For example, your name and number will not be blocked when you dial 911, or when you dial pay-per-call (900) or toll-free numbers.
Be aware: A variety of websites and vendors offer services that will allow a caller to make it look like they are calling from a different number. In this situation, the name or number that displays on the caller ID or similar equipment will not be the actual number of the calling party. This is often called "number spoofing."
To notify the National Center for Missing and Exploited Children of information concerning child pornography of which we become aware through the provision of our services.
Customers and Users should be aware that AT&T affiliates and non-AT&T companies that perform services on behalf of AT&T may be located outside the country where you access our services. As a result, when your Personal Information is shared with or processed by such entities, it may be accessible to government authorities according to the laws of those jurisdictions.
Notice Regarding Disclosure of Personally Identifiable Information of AT&T U-verse TV Subscribers in Response to Court Order
In the case of a court order obtained by a non-governmental entity, AT&T is authorized to disclose personally identifiable information collected from AT&T U-verse TV subscribers as a result of the subscriber's use of AT&T's U-verse TV service only after providing prior notice to the subscriber.
In the case of a court order obtained by a governmental entity, AT&T is authorized to disclose personally identifiable information collected from AT&T U-verse TV subscribers as a result of the subscriber's use of AT&T's U-verse TV service only if, in the court proceeding relevant to the order:
The governmental entity offers clear and convincing evidence that the subject of the information is reasonably suspected of engaging in criminal activity and that the information sought would be material evidence in the case; and
The subject of the information has an opportunity to appear and contest the governmental entity's claim; and
AT&T has provided notice to the subscriber as required by applicable state law.
Where do you get anonymous and aggregate information?
We collect some information about how people interact with AT&T on an anonymous basis. For example, the information we collect about your visits to our websites using cookies and other similar technologies does not include information that would identify you personally.
We may anonymize the personal information we collect about you by removing or "hashing" any data fields (such as name, address and telephone number), that identify you or that can be used to identify you personally. We use industry best practices and state-of-the-art techniques to anonymize and aggregate data.
We get aggregate information by combining anonymous data that meet a certain criteria into groups. For example, we might want to know the total number of customers in a particular city who currently subscribe to both AT&T U-verse TV and AT&T wireless services. The resulting number would be an aggregate total.
We may employ non-AT&T companies to anonymize or aggregate information on our behalf. If we do, all of the requirements discussed in response to the FAQ, "Do we share your Personal Information with non-AT&T companies?" apply. The non-AT&T company is required to protect any personal information they may receive from AT&T, and is not allowed to use the information for any purpose other than as directed by AT&T.
How do you use aggregate and anonymous information?
We use aggregate and anonymous information for a variety of purposes, as described in response to the FAQ "How do we use the information we collect?" For example, we might rely on aggregated statistics about wireless data use in a given area to help us plan network improvements, or to target or evaluate the effectiveness of our marketing and advertising for our U-verse services.
Do you share aggregate or anonymous information with non-AT&T companies?
Yes. We may share Aggregate or Anonymous Information in various formats with trusted non-AT&T entities, and may work with those entities to do research and to provide products and services. For example:
Retail, marketing and advertising companies that do not provide services directly for AT&T, but do offer products and services that may be of interest to you or to others;
Media research companies that may use the data we provide in combination with other information to provide audience analysis services;
Universities, laboratories, think tanks and other entities that conduct networking, social, behavioral, environmental and other types of scientific research, for the purpose of creating fundamental new knowledge;
Government or other entities that may use this data for purposes such as municipal planning, transportation planning and navigation services, and emergency and disaster response coordination.
How do I know that these non-AT&T entities won't "re-identify" me based on the aggregate or anonymous information you share with them?
Respect for individual privacy is fundamental to any decision we make about sharing information with non-AT&T entities. We provide that data only to non-AT&T entities that satisfy our security standards, and prohibit those entities from using that information for any purpose other than as agreed upon with AT&T. Re-identification is never one of those purposes.
AT&T websites are not designed to attract children under the age of 13, and availability of some products and services may be limited to adults (age 18 or as provided by law). Please refer to the applicable Terms of Service for specific age requirements.
We do not target children for the collection of information online and do not knowingly collect personally identifying information from anyone under the age of 13 unless we first obtain permission from that child's parent or legal guardian.
You should be aware that Internet and wireless devices and services purchased for family use may be used by minors without our knowledge. Any Personal Information collected as a result of such usage may appear to be associated with the adult Customer who subscribes to our services, and will be treated as such under this Policy.
We encourage parents and guardians to spend time online with their children, and to participate in and monitor their online activity. We have developed an online website that provides comprehensive access to safety and control tools, expert resources, and tips designed to help customers and parents manage their technology choices and address any safety concerns about their children's use of AT&T products and services. Please visit AT&T Smart Controls for more information.
Customers of our AT&T Yahoo! Internet access service may establish a sub-account for a child under the age of 13, provided that the Customer is the parent or legal guardian of the child. The process we use for obtaining parental approval to collect information from a child under the age of 13 under these circumstances is described below:
Do we sell your Personal Information?
No. We do not sell your Personal Information to anyone, for any purpose. Period.
How long do we keep your Personal Information?
We keep your Personal Information only as long as needed for business, tax or legal purposes, after which we destroy it by making it unreadable or undecipherable.
What safeguards does AT&T have in place?
We have established electronic and administrative safeguards designed to secure the information we collect, to prevent unauthorized access to or disclosure of that information and to ensure it is used appropriately. Some examples of those safeguards include:
All AT&T employees are subject to the AT&T Code of Business Conduct and certain state-mandated codes of conduct. The AT&T Code requires all employees to follow the laws, rules, regulations, court and/or commission orders that apply to our business — including, specifically, the legal requirements and company policies related to the privacy of communications and the security and privacy of Customer records. Employees who fail to meet the standards embodied in the Code of Business Conduct are subject to disciplinary action, up to and including dismissal.
We have implemented technology and security features and strict policy guidelines to safeguard the privacy of your Personal Information. For example:
We maintain and protect the security of computer storage and network equipment, and our security procedures require user names and passwords to access sensitive data;
We have implemented encryption or other appropriate security controls to protect Personal Information when stored or transmitted by AT&T;
We limit access to Personal Information to those employees, contractors, and agents who need access to such information to operate, develop, or improve our services and products;
We require caller/online authentication before providing Account Information so that only you or someone who knows your Account Information will be able to access or change the information.
Will you notify me in case of a security breach?
Although we strive to keep your Personal Information secure, no security measures are absolute, and we cannot guarantee that your Personal Information will never be disclosed in a manner inconsistent with this Policy (for example, as the result of unauthorized acts by third parties that violate the law or this Policy). We will make reasonable attempts to notify you if we determine that AT&T has experienced a security breach and there is a reasonably likely risk of identity theft, or where otherwise required by law.
Is AT&T A TRUSTe participant?
Yes, AT&T is a Participant in the TRUSTe Privacy Seal Program. TRUSTe is an independent organization whose mission is to advance privacy and trust in the networked world. Through its Web Privacy Seal, E-mail Privacy Seal and Trusted Download Program, TRUSTe helps consumers and business identify trustworthy online organizations. AT&T has TRUSTe review its information and privacy practices for compliance with the TRUSTe best practices as a means of demonstrating our commitment to your privacy. The TRUSTe seal also means that AT&T complies with the TRUSTe Watchdog dispute resolution process.
Can I review and correct my Personal Information?
Yes. AT&T honors requests from Customers to review their Personal Information maintained in reasonably retrievable form, and we are happy to correct information found to be inaccurate. Customers may verify that appropriate corrections have been made. Please contact us for assistance.
How can I limit your sales efforts?
We have established policies and practices to meet the expectations of Customers and potential customers who have expressed a desire to limit certain types of solicitation communications from AT&T, including marketing contacts made via telephone, e-mail and text messaging.
For example, we periodically send news and updates regarding AT&T services, products and special promotions to current and potential Customers via e-mail or text message. Every marketing e-mail we send contains instructions and an online link that will allow you to stop additional AT&T marketing e-mails for that product or service type. Customers may reply to wireless text message contacts with a "stop" message, and may also unsubscribe from AT&T marketing e-mails here.
You can request to be removed from our telemarketing lists for consumer services and products by contacting us at one of the numbers listed here, or by sending an e-mail to email@example.com. You also can request to be removed from these telemarketing lists when you receive an AT&T marketing or promotional call. Where required by state laws and/or regulations, we honor requests from businesses to be removed from our telemarketing lists.
The FTC maintains a National Do Not Call Registry at https://www.donotcall.gov/, and your state may maintain its own Do Not Call Registry. Putting your number on these Registries also may limit our telemarketing calls to that number.
View information about your ability to restrict our use of your CPNI for certain marketing purposes.
Our practices as described above are designed to satisfy state and federal legal requirements limiting marketing contacts. You should know that those laws and regulations — such as the requirements governing the state and federal "Do Not Call" lists — generally permit companies to contact their own current and, in some cases, former customers, even when those customers are listed on the federal and state "Do Not Call" lists. Similarly, restricting our use of your CPNI will not eliminate all types of AT&T marketing contacts.
To limit postal mail solicitations, contact us at the number listed here. With this limitation you will continue to receive billing statements, legal notices, product updates and other similar correspondence, and you may still receive some promotional mailings.
What can I do to limit junk e-mails and unwanted text messages?
AT&T works hard to detect and prevent junk e-mails (also referred to as "spam" e-mails) from ever reaching your computer. However, if you are receiving unwanted spam at an AT&T e-mail address, please contact us for assistance at the appropriate link below:
Customers served via the AT&T Powered by Yahoo! portal at www.att.net, please visit the AT&T Yahoo! Anti-Spam Resource Center;
Customers served via the AT&T portal at my.att.net, please visit the AT&T Postmaster Website.
To report unwanted text (SMS) and picture text (MMS) messages, you may simply forward them to short code 7726 (spells "spam" on some mobile device keypads). Messages forwarded to this short code are free, and do not count against your data usage or voice package. Some examples of unwanted messages include fraudulent schemes such as bank phishing or credit hoaxes.
What can I do to protect my passwords and Account Information?
When selecting User names and passwords for AT&T accounts, you should choose words or characters that are not obvious. Likewise, you should always keep Personal Information such as account numbers, Usernames, passwords or similar information in a secure place and not share the information with others.
What should I do to protect my wireless devices?
Most wireless devices store calling information on both the device and the SIM card and, in certain cases, on removable flash memory cards. You should use passwords to prevent unauthorized access to your wireless device, your wireless service account, and your voice mail. Also, you should delete all contacts, photos, and any other personal or sensitive information from your wireless device before you discard, trade or give it way. To delete this information you should:
Remove your phone's SIM card, if it has one;
Follow the manufacturer's instructions for deleting all personal information on your wireless device as specified in your owner's manual or on the manufacturer's website; and
View device-specific information on clearing data from your wireless device.
Does AT&T have any other tools available to assist me in protecting my privacy and safety?
Yes. We have a long-standing commitment to protecting and safeguarding the privacy interests and safety of our Customers. To educate and empower consumers about how to wisely use technology, AT&T has complied safety information for our Wireless, Internet, Television and Home Phone Services — including information on what you should know, and what you can do to protect your safety. Please log on to www.att.net/smartcontrols to learn more.
… To Corporate Control?
Information about our Customers and Users, including Personal Information, may be transferred as part of any merger, acquisition, sale of company assets, or transition of service to another provider, as well as in the unlikely event of an insolvency, bankruptcy, or receivership in which Customer and User records would be transferred to another entity as a result of such a proceeding.
… To This Policy?
If you do not receive acknowledgment of your inquiry or your inquiry is not satisfactorily addressed, you should then contact TRUSTe through the TRUSTe Watchdog Dispute Resolution Process and TRUSTe will serve as a liaison to resolve your concerns. You also have the option of filing a complaint with the FTC Bureau of Consumer Protection, using an online form, or by calling toll-free 1-877-FTC-HELP (1-877-328-4357; TTY: 1-866-653-4261. Other rights and remedies also may be available to you under federal or other applicable laws.
For questions about your service or account not related to privacy, click on the "Contact Us" link at the upper right hand corner of this page to be directed to AT&T customer service or technical support for assistance. You also can access your online account from the upper right hand corner of our home page at www.att.com for additional service options.
Customer Proprietary Network Information (CPNI) is information that AT&T telecommunications carriers obtain when providing your telecommunications services to you. CPNI includes the types of telecommunications services you currently purchase, how you use them, and the billing information related to those services, including items such as the types of local, long distance and wireless telecommunications services that you have purchased and your calling details. Your telephone number, name and address are not considered CPNI.
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Business - 1-888-944-0447
Residential - 1-800-288-2020
Spanish Language - 1-800-870-5855
For assistance in other languages, please visit world.att.com.
Legacy AT&T Consumer - 1-800-222-0300
Restricting our use of your CPNI for marketing purposes will not affect the provision of any AT&T products or services to which you subscribe, nor will it eliminate all types of AT&T marketing contacts.
Wireless — 1-800-331-0500
Business — 1-888-944-0447
Residential — 1-800-288-2020
Spanish Language — 1-800-870-5855
For assistance in other languages, please visit world.att.com.
Legacy AT&T Consumer — 1-800-222-0300
YELLOWPAGES — Please contact YELLOWPAGES by sending an email to firstname.lastname@example.org.
AnyWho — Please follow the opt-out instructions to remove your residential phone number from the AnyWho Web site.
Ether — Please contact Ether using the Customer Support request.
Keen — Please contact Keen using the Customer Support form.
AT&T Internet Services — Customers can manage newsletter subscriptions or other e-mail communications from Yahoo! by modifying their AT&T Yahoo! Marketing Preferences.
Welcome to the Naismith Vote Site ("Site") operated by subsidiaries and affiliates of AT&T Services, Inc. ("AT&T", "we", "our" and "us"). The term "you" or "your" includes any of your subsidiaries, affiliates, employees and parent or legal guardian.
This Site permits users to compare and vote out of the four finalists for both men's and women's 2013 Naismith nominees. The site also allows users to share content on third-party sites.
By using this Site, you represent that you are at least 18 years old (19 in Alabama and Nebraska, 21 in Mississippi and Puerto Rico). Accordingly, you agree that you are at least 18 years of age or older (19 in Alabama and Nebraska, 21 in Mississippi and Puerto Rico), and are fully able and competent to enter into the terms, conditions, representations and warranties set forth in the Terms; otherwise, please exit the Site. AT&T suggests that you take advantage of any access controls offered through the Site or third-party sites, which are designed to assist you in limiting or blocking access to certain types of web content you may feel are harmful to or inappropriate for minors.
AT&T may change or modify the Terms from time-to-time without notice other than posting the amended Terms on the Site. The amended Terms will automatically be effective when posted on our Site. Your continued use of our Site after any changes in these Terms shall constitute your consent to such changes. AT&T reserves the right to change, modify or discontinue, temporarily or permanently, the Site (or any portion thereof), including any and all content contained on the Site, at any time without notice. You agree that AT&T shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site (or any portion thereof).
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This Site and other AT&T Sites may provide you access to a wide variety of information, shopping, communications, entertainment, games, advertising and other services, products, data and materials ("Information"). Some of the Information is owned by AT&T Intellectual Property II., L.P. d/b/a AT&T Intellectual Property and/or its affiliates. Other portions are owned by non-AT&T companies or third parties such as suppliers, vendors, and licensors (including Content that is generated by users as further described in Section 9).
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Manager of Security & Copyright Infringement 1800 Perimeter Park Drive, Suite 100 Morrisville, NC 27560 Phone: (919) 319-5737 Fax: (919) 319-8154 E-mail: email@example.com. For more information about AT&T's copyright protection practices under the DMCA and for information on how to contact AT&T's DMCA agent, please refer to www.att.net/legal/copyright.
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AT&T does not generally pre-screen or control Content posted by users of our Sites, and, therefore, does not guarantee the accuracy, integrity or quality of such Content. AT&T shall have the right (but not the obligation) in its sole discretion to monitor, refuse or remove any Content that is available via our Sites for any or no reason, including that any Content violates these Terms or is otherwise objectionable. We take no responsibility and assume no liability for any Content uploaded, transmitted, or downloaded by you or any third party, or for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography, or profanity you may encounter. As the provider of the Sites, we are only a forum and are not liable for any statements, representations, or Content provided by Site users. Any opinions, advice or recommendations expressed therein are those of the users providing such Content and not those of AT&T. We do not endorse any Content or any opinion, recommendation or advice expressed therein. It is not our intent to discourage you from taking controversial positions or expressing vigorously what may be unpopular views; however, we reserve the right to take such action as we deem appropriate in cases where the Site is used to disseminate statements that are harmful or inflammatory.
You agree not to propose, post or submit to AT&T ideas, concepts, copy, proposals, inventions, methods or techniques for new or proposed services or products (collectively referred to as "Submitted Material") through the Site. In the event you do so, you hereby grant to AT&T a perpetual, worldwide, irrevocable, unrestricted, non-exclusive, royalty-free license to use all such Submitted Material in any manner whatsoever without compensation or attribution to you unless required by applicable law or other requirements. You also grant to AT&T the right, at its sole discretion, to use your name in connection with the Submitted Materials and other information as well as in connection with all advertising, marketing and promotional material related to such material and information. Use of such Submitted Material shall not require permission from or payment to you or to any other person or entity. You agree that AT&T is not under any obligation of confidentiality, express or implied, with respect to the Submitted Material. You agree that you shall have no recourse against AT&T for any alleged or actual infringement or misappropriation of any proprietary right in Submitted Material and that the submission of any Submitted Material to AT&T, including the posting of materials to any forum or interactive area on the Sites, irrevocably waives any and all "moral rights" in such materials. You represent and warrant that you own or otherwise control all of the rights to the Submitted Material that you post, that the Submitted Material is accurate and, that use of the Submitted Material you supply does not violate these Terms and will not cause injury to any person or entity.
You agree to use our Site and the Information (whether provided by us or others), as well as any Software provided in connection with the Site, in a manner consistent with all applicable laws and regulations. Additionally, you will not take any of the following actions with respect to our Site, related Software, or Information, nor will you use our Site or related Software to upload, post, email, distribute, transmit, link, solicit or otherwise make available any Information or use our Site in any manner that:
Unless you are participating in an area of the Site that requires or encourages anonymity, we encourage you to use your real name.
Violating the security of our Site is prohibited and may result in criminal and civil liability. AT&T may investigate incidents involving such violations and may involve and will cooperate with law enforcement if a criminal violation is suspected. Examples of security violations include, without limitation, unauthorized access to or use of data or systems including any attempt to probe, scan, or test the vulnerability of the Site or to breach security or authentication measures, unauthorized monitoring of data or traffic, interference with service to any user, host, or network including, without limitation, mail bombing, news bombing, other flooding techniques, deliberate attempts to overload a system, forging any TCP-IP packet header, e-mail header, or any part of a message header, except for the authorized use of aliases or anonymous remailers, and using manual or electronic means to avoid any use limitations.
You acknowledge that AT&T may establish general practices and limits concerning use of the Site, including without limitation the maximum number of days that email messages, message board postings or other uploaded Content will be retained by the Site, the maximum number of email messages that may be sent from or received by an account on the Site, the maximum size of any email message that may be sent from or received by an account on the Site, the maximum disk space that will be allotted on AT&T's servers on your behalf, and the maximum number of times (and the maximum duration for which) you may access the Site in a given period of time. Your use of this Site constitutes your consent to allow AT&T to store electronic communications on its servers. You agree that AT&T has no responsibility or liability for the deletion or failure to store any messages and other communications or other content maintained or transmitted by the Site. You acknowledge that AT&T reserves the right to terminate accounts that are inactive for an extended period of time. You further acknowledge that AT&T reserves the right to modify these general practices and limits from time to time.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT:
YOUR USE OF OUR SITE, INCLUDING ANY CONTENT OR INFORMATION CONTAINED WITHIN THE SITES, ANY SITE-RELATED SERVICE OR SOFTWARE THAT IS PROVIDED TO YOU, IS AT YOUR SOLE RISK. OUR SITE, INCLUDING ANY CONTENT, SOFTWARE OR INFORMATION CONTAINED WITH THE SITES AND ANY SITE-RELATED SERVICE, IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. AT&T AND ITS CO-BRANDERS, SUPPLIERS, LICENSORS, AND OTHER RELATED PARTIES, AND THEIR RESPECTIVE OFFICERS, AGENTS, REPRESENTATIVES, AND EMPLOYEES EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, STATUTORY OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY OF DATA AND NON-INFRINGEMENT. BECAUSE SOME JURISDICTIONS MAY NOT PERMIT THE EXCLUSION OF CERTAIN WARRANTIES, SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU.
AT&T AND ITS CO-BRANDERS, SUPPLIERS, LICENSORS, AND OTHER RELATED PARTIES, AND THEIR RESPECTIVE OFFICERS, AGENTS, REPRESENTATIVES, AND EMPLOYEES MAKE NO WARRANTY THAT (i) OUR SITE WILL MEET YOUR REQUIREMENTS, (ii) MATERIALS, SOFTWARE OR CONTENT AVAILABLE FOR DOWNLOAD FROM THE SITE ARE FREE OF INFECTION OR VIRUSES, WORMS, TROJAN HORSES, OR OTHER CODE THAT MANIFESTS CONTAMINATING OR DESTRUCTIVE PROPERTIES; (iii) OUR SITE WILL BE UNINTERRUPTED, TIMELY, SECURE (INCLUDING FREE FROM UNAUTHORIZED ACCESS), PROVIDE CONTINUOUS STORAGE OR ACCESS, OR ERROR-FREE, (iv) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF OUR SITE WILL BE ACCURATE, COMPLETE OR RELIABLE, (v) THE QUALITY OF ANY PRODUCTS, SERVICES, SOFTWARE, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH OUR SITE WILL MEET YOUR EXPECTATIONS, AND (vi) ANY ERRORS IN OUR SITE OR SOFTWARE WILL BE CORRECTED.
ANY MATERIAL DOWNLOADED, UPLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF OUR SITE OR SOFTWARE IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR BUSINESS OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OR UPLOAD OF ANY SUCH MATERIAL OR THE USE OF OUR SITE OR OUR SOFTWARE.
NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM AT&T OR THROUGH OR FROM OUR SITE SHALL CREATE ANY WARRANTY. ADVICE OR INFORMATION RECEIVED BY MEANS OF OUR SITE SHOULD NOT BE RELIED UPON FOR SIGNIFICANT PERSONAL, BUSINESS, MEDICAL, LEGAL OR FINANCIAL DECISIONS AND YOU SHOULD CONSULT AN APPROPRIATE PROFESSIONAL FOR SPECIFIC ADVICE TAILORED TO YOUR PARTICULAR SITUATION.
AT&T may access, use, and disclose transaction information and any Content provided by you to comply with the law (e.g., a lawful subpoena) or based on AT&T's reasonable judgment that disclosure is necessary, or to enforce or apply our agreements (including these Terms), to initiate, render, bill, and collect for services, to protect our rights or property, or to protect users of AT&T's services, the Site and other persons or entities from fraudulent, abusive, or unlawful use of the Site or any such services.
INDIRECT, ATTEMPTED OR ACTUAL VIOLATIONS OF THESE TERMS OR ANY RELATED POLICY BY YOU OR ANY THIRD- PARTY ON YOUR BEHALF SHALL BE CONSIDERED VIOLATIONS OF THESE TERMS BY YOU.
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APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OF LIABILITY, IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES SET FORTH ABOVE, SO THIS LIMITATION OF LIABILITY MAY NOT APPLY TO YOU. IF ANY PART OF THIS LIMITATION ON LIABILITY IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN THE AGGREGATE LIABILITY OF AT&T UNDER SUCH CIRCUMSTANCES FOR LIABILITIES THAT OTHERWISE WOULD HAVE BEEN LIMITED SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100).
You agree that AT&T may immediately terminate or suspend your account, any associated email address, and access to all or any part of the Sites or change your password without notice. Cause for such termination, suspension or change shall include, but not be limited to, (a) breaches or violations of these Terms or other incorporated agreements or guidelines, (b) requests by law enforcement or other government agencies, (c) a request by you (self-initiated account deletions), (d) discontinuance or material modification to the Sites (or any part thereof,) (e) unexpected technical or security issues or problems, (f) extended periods of inactivity, and/or (g) engagement by you in fraudulent or illegal activities. Termination of your account includes (or, if AT&T elects instead to suspend your account, may include any one or more of the following) (a) removal of access to all offerings within the Sites, (b) deletion of your password and all related information, files and other content associated with or inside your account (or any part thereof) and (c) barring of further use of the Sites. You agree that all terminations and suspensions for cause shall be made in AT&T's sole discretion and that AT&T shall not be liable to you or any third party for any termination or suspension of your account, loss of storage, any associated email address, or access to the Sites. Further, AT&T reserves the right, to immediately terminate or suspend your account, any associated email address, and access to the Sites at any time for any reason and without notice to you in its sole discretion.
AT&T's failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from the Terms and shall not affect the validity and enforceability of any remaining provisions. These Terms shall be governed and construed in accordance with the laws of the State of Texas applicable to agreements made and to be performed in Texas. You agree that any legal action or proceeding between AT&T and you for any purpose concerning these Terms or the parties' obligations hereunder shall be brought exclusively in a federal or state court of competent jurisdiction sitting in Texas. Neither the course of conduct and/or course of dealing between the parties nor trade practice shall act to modify any provision of this Agreement. AT&T may assign its rights and duties under this Agreement to any party at any time without notice to you. Your rights and duties under these Terms are not assignable by you without written consent of AT&T. These Terms do not provide any third party with a remedy, claim, or right of reimbursement. You must file any claim or suit related to our Site within one year after it arises.
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